CPS-ECP Payment and Refund Policy

Payments

The online course registration service (the "Service") provided by Canadian Power and Sail Squadrons (CPS-ECP) accepts these forms of payment: Visa and Master Card credit cards issued by Canadian banks. When making purchases, your credit card is charged immediately. Your total price displayed in the check out screen will include the price of the product plus any applicable sales tax; such sales tax is based on the charitable status of CPS-ECP, as defined by the Canada Corporation Act, the bill-to address and the sales tax rate in effect at the time you register to the course or purchase material.
 
You agree that you will pay for all product purchases through the Service, and that Canadian Power and Sail Squadrons will receive payment form the credit card company for the products or services you purchased.
 

Refund Policy

CPS-ECP will provide a refund in the following circumstances:

Online and Self-Study Courses:

Course is unavailable and tech support does not fix the issue within 2 business days.

Student withdraws from the course before the commencement of the second module or chapter.

There’s no refund for eBooks.

NOTE: If a course has been completed and technical problems prevent the writing of the exam on the Transport Canada PCOC Testing Platform, CPS-ECP will not provide a refund. However, CPS-ECP will endeavour to resolve the technical issue within 2 business days to provide access to the PCOC Testing Platform. If access is not provided within 2 business days, CPS-ECP will provide you with other options including the possibility to write a paper exam in a location nearest you. In that specific case, an additional exam fee may be applicable to cover exam proctoring and exam room.

Instructor-Led and Blended Courses:

If the course is cancelled before starting and no material has been given to the students, a full refund will be provided.

If the course is cancelled before starting and material has been given to the students, a refund will be provided for the instruction only.

If a student wants to withdraw from the course, it must be done 1 week before the start of the course and the amount will depend on if the student received materials or not.

There’s no refund for eBooks.

We will not be accepting any returns or exchanges.

Rev. May 2020