CPS-ECP will provide a refund in the following circumstances:
If the course is unavailable and tech support does not fix the issue within 2 business days a full refund will be provided. Once the course has been started no refund will be provided, If the course was started but an issue prevented the student from completing the course, a refund will be provided if the issue is not fixed with 2 business days of having reported the issue.
If the course is unavailable and tech support does not fix the issue within 2 business days a full refund will be provided. If a student withdraws from the course after commencement no refund will be provided. For exceptional cases, a refund may be negotiated with the Squadron providing the course.
NOTE: If a PCOC course has been completed and technical problems prevent the writing of the exam on the Transport Canada PCOC Testing Platform, CPS-ECP will not provide a refund. However, CPS-ECP will endeavour to resolve the technical issue within 2 business days to provide access to the PCOC Testing Platform. If access is not provided within 2 business days, CPS-ECP will provide you with other options including the possibility to write a paper exam in a location nearest you. In that specific case, an additional exam fee may be applicable to cover exam proctoring and exam room.
Instructor-Led and Blended Courses:
If the course is cancelled before starting and no material has been given to the students, a full refund will be provided.
If the course is cancelled before starting and material has been given to the students, a refund will be provided for the instruction portion only.
If a student wants to withdraw from the course, it must be done 1 week before the start of the course and the refund will depend on if the student received materials or not.
In all cases, there are no refunds for eBooks.
We do not accept any returns or exchanges.
Rev. February 2023